Small Print
Friday, December 16th, 2005I walked into the car hire office.
I was slightly apprehensive, as I’d heard all kinds of things about vehicle hire in Namibia. It’s supposed to be hideously expensive, the excesses on the insurance are astronomical, and if you don’t go with a reputable firm, you should probably expect your wheels to fall off, or the engine to catch fire on day three of your trip.
I could easily imagine this happening in Etosha National Park. We’re sitting there at a waterhole, surrounded by a well-camouflaged collection of large and toothy predators, vultures circling hungrily above, when bang! Our engine starts smoking ominously, and three of our four wheels gently plop sideways and lie uselessly in the dust. Would it be better to get out of the car and be savagely mauled, or to stay put and take loads of photos before being consumed in a Toyota-fireball? How to choose?
Fortunately, not fancying this situation, I’d found somewhere that I thought was probably reputable, despite the rates being inexpensive, and including all mileage. Seeing as the pair of us clocked up a whopping 2,853 km in our ten day trip, I’d say this was a bonus.
After a couple of false starts, which saw me enquiring about car hire in a law office, and a beauty salon, I found the tiny office hidden away behind some old wire fence. The albino guy who appeared to be running things smiled at me as I sat down, and folded his fat fingers under his chin. He was very friendly and nice. Unfortunately, he didn’t seem to know a hell of a lot about the conditions of my hire. We had some minor altercations over various bits of insurance, and the fact that my quote seemed to differ from what he had in his system.
Then I asked how much they were in the process of wresting from the feeble grasp of my credit card.
“9,000 Namibian dollarsâ€. (That’s about 900 quid)
“OK. What does that include?â€
“The car hire, and the excess.â€
“What’s the excess?â€
“$1,500â€
This is staggeringly low, and for about a millisecond I was tempted to shut up and leave it in case they had made a mistake.
“But the car hire is $2,900, and the excess is $1,500. That comes to $4,400. What about the other $4,600?â€
He smiled, triumphantly. “Ah, but if you see, that is why I have only taken $6,000 from your card.†He waved the authorisation slip at me.
This unexpected tangent derailed me, but only momentarily.
“But that’s still too much, if it includes only the excess and the car hire. What about the other $1,600?â€
He stared at me, looking slightly hostile. He looked at the computer screen and pressed some buttons, with no apparent result. He picked up my contract, looked at it with pursed lips and put it down again. He pressed some more buttons. Then he seemed to come to a conclusion. He looked at me, and put his hands palm down on the desk.
“Now you are asking me difficult questions.â€
After this, I have to confess to becoming somewhat impatient. It is my the bank’s money after all.
All of this made me so much more embarrassed when we locked the keys in the car (still in the ignition) on the Monday evening of our return from our Grand Namibian Adventure. The car was almost unrecognisably filthy, both inside and out*, and the presence of empty drink cans and a pair of (dusty) socks on the back seat topped off the impression that we’d thrown a raucous party in it and failed to clean up the mess.
The same guy turned up with a screwdriver and a coat hanger, and spent an hour and a half of his evening in the car park at Wernhill Shopping centre, sticking them alternately into the (dusty) window casings, while his two year old daughter ran about in the traffic.
The holiday was great though. Our wheels didn’t fall off, and we saw some lions. These lions:

*Namibia is very dusty.